Frequent Asked Questions

· How do I shop for the items I want to purchase?

You may "shop" for the items you would like to purchase at the top left-side of each Web page from the MHRW ONLINE STORE. All products are listed in categories. Some categories link to Master Pages, where you can shop and order any products featured on that Master Page. If you wish addition information regarding any particular item, simply select the "Product Details" button to access that items detail page. You may also order from the "Product Details" page, if desired.

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· Can I place my order by telephone?

We do not take orders over the telephone. Please choose one of our other safe ordering options.

To avoid I.D. Theft and Fraud problems that are an increasing problem on the Internet with most other major Credit Card Processors, has compelled MHRW to process all customer orders through PayPal. PayPal provides the most secure and safest Internet order processing service available worldwide with over 160 million registered customer's safely doing transactions online.

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· How do I place my order online?

Placing an order online from MHRW.com is easy. Please select the "Tutorial" button below for step-by-step instructions with graphics of how the pages will appear through the ordering process.

You do not need to create an account first. You can place your order 24 hours a day, 7 days a week, over 365 days a year from our website.

If you have any questions you can call any time Monday through Friday, 9: AM to 5: PM PST (USA West Coast Time). After those hours, you will typically reach our voice mail system. Please leave a detailed message including your name and phone number and we will call you back as soon as possible, or the following business day.

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Can I order by mail?

Option 1.
Simply compile a list of the merchandise you wish to order, and mail it to:

MHRW INTERNATIONAL
Attn: Mail Order
850 S. Boulder Hwy., Suite 438
Henderson, NV 89015

footnote::= Please include your Name, address, phone number, and quantities of each item being ordered.

Option 2.
Simply add the merchandise you wish to order to the Shopping Cart, and then print copy of your order. ( Send printed order copy and payment to above address.)

PAYMENT
Please include your payment with Personal or Business Check, or Postal Money Order, thank you.

Can I order by email?

Ordering by email is currently the safest way to order on the Internet. All we need is your name, address, phone number, and email; and a list of what you wish to order. We'll do the rest for you!

Simply email a list of the merchandise you wish to order, to: support@mhrw.com

Option 1.
Simply email a list of the merchandise you wish to order, to: support@mhrw.com

Option 2.
Add merchandise you wish to order into the Shopping Cart; Total

You may provide payment through PayPal using either of the two following options.

Option 1.
You DO NOT need to have a PayPal account to make your payment.

We will create (and email you) a PayPal Invoice that will allow you to by-pass our Shopping Cart.

Simply email a list of the merchandise you wish to order, to: support@mhrw.com

Option 2.

You MUST HAVE a PayPal account to use this payment option. If you have a PayPal account you can pay for your order through the PayPal "Send Money" option. Instructions: Step 1. Logon to your PayPal account. Step 2. Click "Send Money" link at top of page - just under My Account listing. Step 3. Enter Email address to whom you wish to send money. Step 4. Enter "Amount" of money being sent. Step 5. Select "Currency". Step 6. Select "Goods". Step 7. Click "Send Money" (Money is send to any PayPal account worldwide.  Click following link to setup a PayPal account: http://www.paypal.com

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· How do I know my order has been placed?

Take a moment to review the items you've placed in your shopping cart. If you decide that you don't want to purchase a particular item, click "Cancel" in your shopping cart. (First, enter a "0" in the quantity box; then click "Cancel.")

Once you have placed your order, you will receive a confirmation email that we have received your order and that it is being processed for shipping. The confirmation will have your Delivery Confirmation number should you wish to track USPS delivery information of your order.

U.S. orders are shipped via USPS Priority Mail. (Delivery time 2 - 5 days.)
International orders are shipped via USPS Express Mail Service. (Delivery time 7 - 8 days to country of origin.)

All orders received Monday through Friday, before 4: PM PST (USA West Coast Time) will be shipped same day.

All orders received Saturday, Sunday, or Holidays will be shipped the following business day.

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· When will my debit or credit card be charged?

The full charge plus freight will be processed when you submit your order.

PayPal accepts Visa, Master Card, American Express, Discover Card and eCheck.

Credit Card Fraud orders for merchandise will be prosecuted by PayPal.

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· What are my shipping options?

We do not provide overnight shipping due to problems with damage problems with overnight shipping companys. Most of our orders contain adhesive or liquids that are easily damaged from larger cartons that are common with overnight shipping services.

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· When can I expect shipping on my order?

U.S. orders are shipped via USPS Priority Mail.
(Delivery time 2 - 5 days.)

International orders are shipped via USPS Express Mail Service.
(Delivery time 7 - 8 days to country of origin.)

All orders received Monday through Friday, before 4: PM PST (USA West Coast Time) will be shipped same day.

All orders received Saturday, Sunday, or Holidays will be shipped within 24 to 72 hours the following week.

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· What is my order status?

We CANNOT provide the status of an order over the telephone.

You were e-mailed a Shipping Confirmation that contains your USPS Delivery Confirmation number for your order. You may logon to the USPS Website to check the status of your order whenever you wish.

USPS Website: < http://www.usps.com >

Enter your USPS Delivery Confirmation number (0000 0000 0000 0000) in the Track & Confirm box to track the status of your order.

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· What is MHRW.com Return Policy?

THERE ARE ABSOLUTELY NO REFUNDS ON ANY MERCHANDISE.

At MHRW.com we take very pride in our reputation for quality and excellent value of our products. If any reason you are dissatisfied with the quality of a product, we'll assist you without delay to exchange your item.

Exchange for items returned within 5 business days of invoice date will be credited to your account as redeemable with your next purchase. This store credit will last as long as your account is in our records.

Unfortunately, the following items are not eligible for exchange (unless a product is defective):
a) Wig Making Training Kits
b) Online Wig Making Training Program
c) MHRW Wig Making Training Video & Manual
d) Human Hair & Synthetic Hair supplies

You may exchange your products with any other brands or any items you wish. You don't have to limit yourself to a certain brand.

Please note:
a) the above regulations do not apply to customers who received incorrect or defective orders.
b) the original shipping and handling charges are not refundable.
c) customer must pay shipping cost for exchanged products.

PLEASE NOTE:
PLEASE, only order merchandise that you are sure you want.

We DO NOT provide refunds on any merchandise. NO EXCEPTIONS!

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· How do I request an exchange?

To request for Exchange Merchandise Authorization sent your e-mail to support@mhrw.com. You will receive an email reply authorizing you that we will accept the return of your product.

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· What is an EMA?

EMA is an Exchange Merchandise Authorization for a return item. Do not send back your merchandise without requesting authorization for returning a product. Without an EMA your package will be refused and sent back to you.

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· Where do I send return items?

Before shipping your returning item, please follow these instructions:

1. Send email to request Return Authorization: support@mhrw.com
2. Place all original contents of merchandise inside original box shipping package.
3. Return original Invoice with returned merchandise. Please state reason for return.
4. Enclose the above-mentioned documents inside the shipping box.
5. Seal securely with tape.

· How do I know if a product is available?

When an item is not available for purchase, a notice "TEMPORALLY OUT OF STOCK" will be posted.

We have a considerable amount of inventory, however, occasionally we do run out of stock. Should you want to purchase an item that is current out of stock, please return from time to time to check that items availability.

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· What if I can't find an item I'm interested in?

If you do not find what you where looking for, please send an email to support@mhrw.com for support.

· How do I know your wig cap or hair system foundation will fit my head?

We only sell the most popular standard size wig caps and hair system foundations, "medium". The reason why is obvious, most persons have a medium size head.

If you have a small hair size, you simply resize the wig cap or hair system foundation to fit you head size before creating your wig or hair system. This is easily done by taking a tuck at the rear corners of the wig cap to make it fit your head size.

If you have a large hair size, you simply resize the wig cap or hair system foundation to fit you head size before creating your wig or hair system. This is easily done by cutting the wig cap at the bottom corners of the wig cap (from the bottom edge towards the top crown) until the wig cap fits your head size comfortably. Next, insert a small section of monofilament material underneath the area where you cut the wig cap. Next, draw an outline of the triangle onto the monofilament insert. Next, remove the wig cap; place the monofilament insert to align with the wig cap and sew them together.